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Increase in January customers offset by fall in spend with agents – Barclays

Business
Gary Noakes
11 February 2025

Agents are seeing more transaction growth than this time last year, but spend appears to be lower, new figures from Barclays indicate.

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Agency sales were healthy in January (Credit: iStock / South_agency)

The figures for January show that while total transactions grew by 13.5% year-on-year, spend increased by only 5.8%. This compares with transaction growth of 10.8% in January 2024 and an 8% uptick in spend.

Travel, though, clearly remains a consumer spending priority; Barclays latest Consumer Spend Report showed growth in transactions with agents was second only to electronics, highlighting the health of the agency sector.

Figures for airlines showed healthy growth in spend of 5.5%, but transactions fell back by 0.5% last month.