January
The year began ominously with Thomas Cook alienating an estimated 2,000 independent agents by ending online price parity, leaving many to switch to Jet2.
Credit insurer Euler Hermes later reduced the level of cover it offered to Cook’s third-party suppliers amid worries over its finances.
Operators and agents reported that Brexit, then scheduled for 29 March, was affecting the peak booking period, and the government warned about passport validity afterwards.
Tui said winning £19,000 in costs following a false sickness case was a “clear message” to fake claimants.
