The CMA said it had “raised concerns” with Randox, which is one of the UK’s largest test suppliers, about some of its terms and conditions, as part of the regulator’s wider investigation into Covid-19 testing sector.
Following these talks, Randox has made several changes to its terms and conditions, including the promise to give clearer information to customers on when it will provide PCR tests and results.
Randox will also improve notification of customers’ legal rights on cancellations and refunds, and remove terms suggesting customers are not entitled to compensation if things go wrong.
Randox agrees to give ‘clearer’ information to travellers
Regulation
Rob Gill
3 December 2021
PCR testing provider Randox has agreed to change its terms on cancellations, refunds and liability, following discussions with the Competition and Markets Authority (CMA).
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