Seabourn has committed to protecting agent base commission levels through 2020 and 2021.
In a message to the UK trade, Chris Austin, senior vice-president, global marketing and sales, said the line recognised “the impact that the uncertainty and circumstances have had on your business”, adding that it wanted to “respond in a way that reinforces our support of the travel advisor community”.
“We’re pleased to extend your 2020 base commission level forward through 2021, recognising that this year has been unlike any you have faced in the past. This action is one way we can help stabilise your long-term planning for the coming year. Our optimism and insight says business will grow and bookings will return once again in the future,” said Austin.
UK and Ireland managing director Lynn Narraway thanked agents for their “incredible support and resilience” during the coronavirus crisis.
“We know that commission is critical to your business and hope that by carrying your current 2020 base commission rate through into 2021 will help you with your marketing plans,” she said.
Seabourn has extended its Book With Confidence policy until 31 August 2020, allowing guests booked on 2020 cruises to cancel and receive 100% future cruise credit of any monies paid to Seabourn and within cancellation fees.
For cancelled bookings through to 31 August, agent base commission on the original booking when inside final payment will be protected, while 100% future cruise credits are also commissionable when used to make a future booking.
Narraway said Seabourn would be announcing details of “more vital tools” to help trade partners plan ahead” over the coming weeks.
Meanwhile, the line has also extended its Sensational Suite Savings campaign until 31 July 2021, offering clients savings on a selection of suite accommodations and amenities when booking selected 2020, and 2021 voyages.
The offer is available on summer 2021 cruises to Europe and Alaska.
Benefits include complimentary suite upgrades, inclusive business class air and transfers on select Europe 2021 sailings, up to $600 shipboard credit per suite and up to 600 minutes internet package per guest.
Guests booking a penthouse or premium suite will receive up to $2,000 shipboard credit per suite and unlimited internet package per suite.