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Steve Byrne: 'Our model is about building relationships'

Travel Counsellors
James Chapple
15 March 2022

After two years in which travel has faced the toughest test yet of its mettle, Steve Byrne has good reason to feel everyone’s efforts at Travel Counsellors are paying off.

Steve Byrne Travel Counsellors (Credit: Travel Counsellors)

Travel Counsellors chief executive Steve Byrne (Credit: Travel Counsellors)

Leisure business is trading above pre-pandemic levels, with volumes and average booking values both up, while corporate travel has rebounded to around 80%. “We’ve seen a really strong demand for long-haul beach – Indian Ocean, Caribbean, Dubai,” Byrne says. “In Europe, many companies are in a good position because of the number of rebookings, our forward departures for summer are up 120-130%.”

It seems there’s “really good demand” for all product types. “I think that’s a function of the reputation we had going into the pandemic and how we looked after customers during it,” Byrne reflects. “I think people want to book with someone they can trust.”