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'Still room for growth at the luxury end of cruise'

Cruise
Pippa Jacks
11 February 2016

Speaking to Pippa Jacks ahead of the Carnival UK Cruise Awards last week, Seabourn president Rick Meadows says agents can do more to identify would-be luxury cruisers on their databases.

Seabourn Encore Deck 9 Main Pool

Travel agents limit their ability to sell luxury travel by underestimating the potential of their clientele, according to the boss of Seabourn.

Rick Meadows, president of Carnival’s highest-end brand, said agents can tend to overlook clients on their database who would be right for a luxury cruise line such as Seabourn.

“There is an initial hurdle that some agents have to get over,” he suggested. “Some agents tend not to identify that they have luxury travellers in their existing set of business.”

But he bemoaned the relative lack of penetration of cruise within the luxury travel sector.