01 May 2018

BY Andrew Doherty


Amadeus revamps Qantas online booking system

Amadeus has partnered with the airline to redesign its online booking software.


New features include relevant cabin upgrade suggestions that are redeemable by cash and Qantas Points, and an interactive map that enables clients to search for destinations using Classic Flight Rewards, Points Plus Pay or cash.


Additionally, the platform offers a two-step booking process for Qantas Frequent Flyers, allowing them to skip straight to the booking confirmation.


Cyril Tetaz, executive vice president, airlines, Amadeus Asia Pacific, said: “The average traveler tends to visit 38 websites while booking a trip, so it’s important for airlines to be able to offer a customer-friendly platform that encourages visitors to shift from a looker to a booker.

“We are excited to continue our work with a partner like Qantas to help find ways to make the customer experience more seamless, and together we are constantly innovating for the future. We look forward to taking this partnership to greater heights.


“The completion of this digital redesign follows a renewal of Amadeus’ partnership with Qantas for the Amadeus Altéa Passenger Service System (PSS) which is today used by over 140 of the world’s top airlines. Qantas also extends its content agreement with Amadeus, ensuring that Amadeus travel agencies globally will continue to have access to Qantas’ fares, schedules and inventory.”


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