Speaking at TTG’s Fairer Travel Event in London on Tuesday (30 June), keynote speaker Jones said too many parts of the travel industry still rely on generic accessibility measures rather than having conversations with disabled travellers about their individual requirements.
"Talk to disabled people – don’t make decisions for us," Jones, who has cerebral palsy, told delegates. She said there is no "catch-all" approach to accessibility, arguing that businesses should engage directly with customers rather than assuming what support they require.
