Tui has introduced a value guarantee for its worldwide excursion programme - just in time for the summer 2018 season.
The pledge guarantees Tui’s customers the best possible price and service at any given holiday resort or destination.
If guests enjoy the same excursion from another provider at a better price, Tui will refund the difference.
The guarantee applies to trips booked in advance at a travel agency, with a local or in-resort rep, or online, including its new Tui Collection and PLUS excursions launched the summer.
Tui Collection focuses on unique destination highlights while PLUS offers guests exclusive add-ons and VIP access to sights and attractions.
The tour operator has also added a chat function to its app making it easier to book excursions or make enquiries 24/7.
Messages are handled by Tui staff in Majorca and answered within 24 hours.