The UK boss of Tui has apologised to customers who experienced flight delays and cancellations during the first weekend of the May half-term.
Andrew Flintham has been with Tui since 2007 and has risen through the ranks to the role of managing director
In a letter to the company’s clients, managing director Andrew Flintham said the firm has learnt from what happened and is working with its partners to address the issues.
"Tui holidays rely on a complex ecosystem of services," he wrote. "This includes our own pilots and cabin crew, as well as operational partners that cover things like check-in, baggage and catering.
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