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Tui unveils river cruise refund promise

Cruise
Will Payne
8 June 2021

Tui will provide a full refund to any customer whose issue can’t be resolved by its onboard team during their voyage. 

What about river cruises?

Travellers can also benefit from free changes on existing and newly booked cruises due to sail between 2 August and 25 October, affordable testing and vaccinated-only customers onboard.

Tui said it was also working with test provider Chronomics to create "affordable, cruise specific" testing packages.

Chris Hackney, Tui River Cruises’ managing director, said: "We are so confident people will love sailing with us, if for any reason we do not fulfil our promise to deliver a fantastic holiday, and a customer is genuinely not satisfied, we’ll give them their money back.