Tui's Flintham: ‘We’ve done everything we can to get people away this summer’
Will PayneTui’s managing director Andrew Flintham has said the airline has "taken all the possible steps" to ensure customers can holiday as planned this summer.
He said the airline has recruited more staff, has more aircraft available and improved the way it communicates with customers to help them in the "unlikely event" things don’t go to plan.
"As the UK’s number-one holiday company we want our customers to know they can trust in Tui this summer," he added.
His comments come after the carrier announced it has recruited "hundreds" more staff in airports, contact centres and in the operations centre as well as "thousands" of travel experts and holiday reps in stores, hotels, on the phone or via live chat.
It also has five aircraft on standby, further strengthened relationships with partners, UK airports and destination airports to minimise disruption and delays and is offering day-before bag drop at its busiest airports, including Gatwick, Birmingham, Bristol and Manchester to speed up the check-in process.
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