Travel agents are “absolutely essential” to the future success of Virgin Atlantic, the airline’s operations chief has said as he offered his apologies for refund delays.
Speaking to TTG during a tour of new onboard health and hygiene protocols, chief customer and operating officer Corneel Koster thanked travel consultants for their “support, cooperation and patience” amid the Covid crisis.
“Any information you need from us [around health and safety] to convince your customers to travel then we can provide it and we will be right here with you,” he said.
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