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Why our ever-changing industry continues to thrive

Technology
Sophie Griffiths
13 March 2019

Thirty years ago this week, British software engineer Tim Berners-Lee submitted a proposal for a concept later known as the World Wide Web. “Vague but exciting,” was his boss’s response.

Sophie Griffiths Leader image

Given its influence on almost all facets of modern life, it’s difficult to now imagine a world without Berners-Lee’s invention; nearly every industry has been impacted – and changed – by the web. Travel, perhaps, more than most.


Remember those early prophecies of the noughties that high street travel agents would be gone within a decade as a result of the dot com travel boom? Yet nine years after this deadline, agents are not only surviving, they’re thriving.


As the TTG team’s recent Top 50 tours of the best agents in the UK and Ireland shows, there are countless success stories of travel agencies who got it right.