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Working from home and taking better care of staff 'the new norm'

Operators
Gary Noakes
21 April 2022

“Five-zero” working in the office is dead and companies must offer a work-life balance or lose staff, the World Travel & Tourism Council’s Global Summit has heard.

WTTC's Global Summit is accessible virtually

Aradhana Khowala, chief executive and founder of consultants Aptamind Partners told the conference in Manila 25% of those in travel were thinking about changing jobs in 2023 and had greater negotiating power since the pandemic.

Nelson Boyce, Google’s managing director of travel, added Five-zero – meaning five days in the office, was dead: “We are absolutely not going back to what it was before.”

He added Google benefited from the level of engagement on its campuses, but now offered staff the opportunity to work from home two days a week or the chance to work from a remote location for part of the year. “It is going to be the new norm,” he said.