The commitments aim to give travel agents greater confidence and clarity when booking following recent disruption across the Middle East.

The experience reinforced the importance of flexibility, personal accountability and rapid decision-making during uncertainty. These principles now underpin a strengthened long-term approach designed to support both agents and clients at every stage of the journey.

Following the latest update to Foreign Office advice, travel to and through the Middle East is reopening, providing a welcome boost for agents, travellers and the wider industry.

Against a backdrop where global travel can still feel unpredictable, Carrier’s Certainty Promise has been created to provide reassurance, reducing complexity and ensuring agents and their clients are supported throughout the booking and travel experience.

At its core, the promise formalises Carrier’s established service standards and personal approach. Every journey is overseen by experienced professionals, giving agents clear outcomes, greater flexibility and a trusted partner if plans change.

Key features include price clarity, with no additional surcharges applied after booking; built-in flexibility, with no Carrier amendment fees prior to departure; and refund assurance, ensuring quick solutions or prompt repayments if travel cannot proceed.

Carrier also takes full responsibility for the entire itinerary, enabling agents to work with one accountable partner.

Each booking is managed by experienced travel professionals, not automated systems, ensuring direct access to experts who can resolve issues quickly.

Natasha Towey, Managing Director, said: "When disruption happens, agents remember who takes responsibility. Our Certainty Promise ensures experts step in quickly, solve issues and provide support throughout - reinforcing that true luxury is having trusted partners when plans change."

Carrier’s approach strengthens its role as a trusted partner, helping agents sell with confidence as travel continues to evolve.