What do agents need to know about this ship?

MSC World America is the second vessel from MSC Cruises’ World Class – a sister to MSC World Europa and the precursor to MSC World Asia, debuting in 2027. It’s a biggie, with capacity for up to 6,764 passengers.  

Following a glitzy christening ceremony in Miami – with Drew Barrymore as godmother – MSC World America is now operating weekly Caribbean voyages during its maiden season. All itineraries sail from Miami and include a call at MSC’s private island, Ocean Cay. 

This is MSC’s first ship designed with North American cruisers in mind while retaining the brand’s European DNA. “We want them to discover the joys of holiday,” Lynn Torrent, MSC Cruises North America president, told media at the launch. 

MSC World America also debuts Cliffhanger – the world’s first overwater swing – alongside new Lego experiences and the first Eataly at sea. 

Sleep well  

There are 2,614 cabins in more than 20 configurations. I stayed in an ocean view balcony cabin (16–17m²) and found it both chic and decent-sized for one person. I found the bathroom so compact I sometimes bashed my arm on the shower when sitting on the toilet.

Amenities are basic: just shampoo and body wash (no conditioner), the hairdryer is pretty weak and the lack of bedside USBs or plug sockets is frustrating. Nonetheless, the bed is comfy with both firm and soft pillows, and floor-to-ceiling windows offer sensational views. 

Elsewhere balcony cabins overlooking the promenade bring people-watching potential, and infinite ocean view rooms have a river cruise-style panoramic window. Solo travellers can opt for studio cabins, while interior cabins offer surprisingly good floor space.

Those with deeper pockets might consider the grand suites with whirlpool baths or the spacious premium suites with family-friendly layouts. For high-end clients, MSC’s largest and most luxurious MSC Yacht Club yet includes double-tiered duplex suites with dining areas.

Dine around  

There are 19 dining venues onboard, including two newcomers: Eataly and Paxos. The latter, a Greek eatery mid-Promenade, is home to a fresh fish counter and charming taverna-style decor. The feta rolls with acacia honey are delicious and I like the sound of the Greek twist on a Bloody Mary (ouzo and olive oil). (Menu $49pp).

Returning MSC staples include Kaito Sushi and Teppanyaki, Hola! Tacos and Cantina, and the Butcher’s Cut steakhouse. Split-deck, British-themed pub Masters of the Sea provides MSC’s second full-scale micro-brewery, here pouring a “range of signature beers for the American palate” (mixed with desalinated seawater apparently), while new All-Star Sports Bar screams "USA" via screens, burgers and memorabilia. The open-air terrace is a winner, though its proximity to the smoking area may deter some.  

The Loft is a (similarly transatlantic) adults-only bar with duelling pianos and comedy nights, and for late-night cravings Luna Park Pizza & Burger hits the spot with bold neon and American-style nosh.  

Sugar lovers can indulge in the revamped Sweet Temptations – it’s like walking into a giant packet of Haribo sweets – or new Promenade Bites with candy floss and popcorn.

How not to be bored onboard  

The Harbour is the top-deck playground, featuring high ropes, slides and Cliffhanger. At 50m above the sea, this fun, tomato-red ride swings you over the edge of the ship and pings your insides with adrenaline. And here’s a tip: go on embarkation day to avoid queues or solo to bag an unofficial queue jump.

Jaw Drop, through a shark’s toothy maw, is one of the longest dry slides at sea: I swirl at full speed through 11 decks (“it’s a bit like how you imagine going down a toilet,” American TV anchor Kris Anderson quips at the launch’s media briefing). Meanwhile, a trapdoor water slide dispenses a heart-pounding drop that has my adrenaline surging for hours.  

For those after entertainment without the fear factor, MSC World America’s 1,150-seat theatre hosts four new shows: an acrobatic number influenced by Homer’s Odyssey, an illusion show, a pop legend concert and Dirty Dancing in Concert – right down to (inflatable) watermelons, Swayze and Grey on the big screen and (hopefully) an eager audience singing along to the big hits. “They’ll have the time of the life,” smiles Anderson.

In the Panorama Lounge, Queen Symphonic adds Mercury-infused energy with aerial gymnastics, while Luna Park Arena transforms into a lively, late nightclub with real promise.  

Families will appreciate MSC’s largest Doremiland kids club yet, spanning over 1,000m². Teens can get stuck into new high-tech experiences and Lego fans should visit the new parade and Master Builders game show. A Fun Pass covers the Amusement Area, including bumper cars, simulators, roller skating and more – it’s cheaper when pre-booked online (a 20% saving).  

Elsewhere there’s the expansive spa – nothing new here but the infrared Iyashu Dome claims to burn 600 calories in 30 minutes, equivalent to a 20km run: a potential USP for wellness lovers.  

Upselling opportunities for agents  

Gratuities are included as standard, and guests can access the buffet, main dining rooms and a broad range of entertainment without extra charge. However, agents can boost bookings with value-adds like pre-paid drinks packages, shore excursions (up to 20% saving when booked early) and speciality dining (save up to 27% off onboard prices).  

There’s a 14-night itinerary round-trip from Miami calling at Puerto Plata, San Juan, Costa Maya, Roatan, Cozumel and Ocean Cay – ideal for guests wanting a more immersive Caribbean experience. Miami offers an ideal extension option.

Finally, agents can sell weddings onboard or at Ocean Cay – a romantic add-on for couples?