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Management

Specialists team up to sign Fairmont hotel in Windsor
Fairmont Windsor Park is currently undergoing a multi-million pound redevelopment and is due to open next year
EasyJet signs exclusive deal with CarTrawler
CarTrawler will now oversee all of easyJet’s online car rental services
Arena Travel to support agents with training and portal
The specialist holiday company plans to grow its network of agents by engaging in more one-to-one training and visits
Former Cook manager on mission to help PTSD sufferers
Nathan Bowen, who is in recovery from PTSD after an assault in 2017, has set up a charity called PTSD At Work
Steven Freudmann: ‘The gender pay gap is widening – we need to act’
The ITT chairman on what can be done to reduce the widening gender pay gap
On the Beach takes profit hit in wake of Thomas Cook collapse
Figures for the year ending 30 September show the company made £19.4 million in group profit before tax
Language and luggage: How Amadeus technology can shape the travel industry
TTG recently visited Amadeus’ research and development centre in Nice to hear about its latest innovations
Gold Medal and Travel 2 to create homeworking-focused sales department

The trade-only operators saw "double- digit percentage growth" in the number of home-based agents they do business with year-on-year, prompting the creation of the team – which is part of a three-year company-wide strategic plan.


Speaking to TTG at the brands’ Agent Recognition Awards, managing director Lisa McAuley said the plan, developed by sales director Nick Hughes, was originally due to launch mid-next year, but had been fast-tracked after Thomas Cook’s failure in September.

Ocky White set to complete acquisition of Milford Haven Travel shop
Ocky White is set to add a second shop to its portfolio with its acquisition of Pembrokeshire neighbour Milford Haven Travel
WTTC report reveals 358% hike in medical tourism
The World Travel and Tourism Council found international spending on medical tourism has increased from $2.4 billion to $11 billion
Hays Travel hosting largest retail conference in its history
Hays Travel’s conference comes following the £6 million acquisition of Thomas Cook shops
City Cruises acquired by US firm
San Francisco-based Hornblower UK Holdings is taking over the river Thames operator
The manager’s guide to giving constructive feedback
everywoman’s Kate Farrow explains how to ensure difficult conversations with employees go as smoothly as possible
Barrhead Travel reveals locations for seven new shops
The independent agency chain is proposing to expand its shop network by around 100 stores
Intrepid reshuffles senior management team
The new leadership team is responsible for implementing Intrepid’s 2025 strategy
Co-op homeworkers ‘well informed’ during Thomas Cook collapse
The Co-operative’s Personal Travel Agents received daily live videos and the latest updates from the CAA after Cook failed
European Waterways appoints new trade lead
Julie Garratt is taking over from Mark Robinson at European Waterways’ head office in Berkshire
Diversity and inclusion strategies ‘futile’ without data
Travel leaders must start taking ownership of a diversity and inclusion (D&I) strategy in their organisation, as too few leaders in the sector are treating the issue as a genuine concern
Advantage to launch 'regional communities' to offer greater area-specific support
New groups will allow the consortium to connect and interact more closely with members through new platforms and initiatives
Aito boosts executive team with new head of commercial
Aito membership manager takes on additional commercial responsibility
Tips on improving mindfulness in your business
Mindfulness and mental health awareness at work are gaining increasing focus. Abigail Healy asks travel companies and agents for their insights
How to maximise on Net Promoter Score
Measuring customer satisfaction can help grow revenues and save money. Abigail Healy asks experts why NPS can be an invaluable tool
New members join TTG LGBT advisory board
Funway and AMResorts have now joined the TTG LGBT advisory board alongside co-partners Thomas Cook Airlines, Hoseasons, The Israel Government Tourist Office, The Travel Network Group, Emerald Waterways and headline partner Celebrity Cruises