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Agent: 'What happened to suppliers' duty of care to their Jamaica-bound passengers?'

Agents
Jennifer Morris
3 November 2025

Lee Hunt, managing director of travel agency Deben Travel, asks why some suppliers failed to tell customers about their options well in advance of Hurricane Melissa's arrival

Deben Travel's Lee Hunt
(Credit: Deben Travel)

Deben Travel's Lee Hunt (Credit: Deben Travel)

Last week, agencies sprung into action as Hurricane Melissa headed slowly towards Jamaica, eventually making landfall last Tuesday (28 October). 

We had a family of five at Beaches Negril, and had a Sandals booking due to depart on Tuesday, but fortunately that was cancelled.

I’m frustrated that the airlines and operators were still happy to fly people out to the Caribbean, and just referred to the Foreign, Commonwealth and Development Office (FCDO) advice.

On 21 October, we knew a tropical storm was heading towards Jamaica, and three days later, on 24 October, that it was going to be a major hurricane and on course to hit the island.