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Travel insurer's 'no age limit' TV ad banned after being found to be misleading

Advertising
James Chapple
24 December 2025

A travel insurer has been told to can a TV advert stating there was "no age limit" on its coverage.

An older couple walk along the beach on holiday
(Credit: iStock / Vesnaandjic)

The ASA has ruled Staysure's ad was misleading (Credit: iStock / Vesnaandjic)

The Advertising Standards Authority (ASA) has ruled Staysure Travel Insurance's ad did not make clear "the nature or extent of the age-related restrictions" on its cover.

The ad, which was seen on 9 August 2025, showed older couples on holiday eating out, boating, swimming, trekking and surfing.

A voiceover stated: “You can count on Staysure, the UK’s favourite travel insurance provider. We specialise in cover for over 50s with pre-existing medical conditions, and there’s no age limit.”

The voiceover was accompanied by small on-screen text at the bottom of the frame stating: “Terms and exclusions apply."