The consortium said Vision’s CRM (Customer Relationship Manager) system allows agents to record “every lead, booking and customer interaction”, with profiles being created automatically and “enriched with AI-driven insights”. It will be available to members from 10 November.
TTNG said: “Vision unites every element of the customer journey into one central platform, from leads and bookings to balances, reminders, tasks, customer records, payments and analytics. By eliminating the need to duplicate data or move between multiple systems, the platform ensures smoother, faster and more efficient operations.”
Vision generates customer-facing itineraries for every booking, designed to be fully optimised across devices. Members can also access TTNG’s content library, which includes 25,000 cruise offers and up to 40,000 hotels and villas. Analytics provide visibility into customer trends and booking behaviours.
TTNG chief executive Gary Lewis said: “While we have already delivered smaller solutions to meet specific needs, such as our TTNG Digital Assistant, Vision is a significant step forward.
“It has been built around the customer and travel professional journey, bringing everything into one place and helping our members focus on what matters most: creating exceptional experiences for their customers and growing their businesses.”
TTNG has also signed an agreement with financial technology company Mint Payments, marking the Australian brand’s entry to the UK market.
Mint’s system will give members real-time visibility of customer and supplier payments, with automated balance reminders, receipts and reconciliation. TTNG said Mint Protect, a safeguard unique to the company, offered protection against chargebacks and supplier failure.
Lewis added: “Mint’s expertise in the travel industry, combined with their innovative tools like Mint Protect and a dedicated support team based in the UK, makes them the right partner to provide our members with secure, efficient and future-ready payment solutions.”
