‘This is what changed my mind about using a travel agent’

Opinion

Katherine Masters

19 August 2025

We like to credit travel agents for trouble shooting, but how often do we praise them when everything goes to plan? I didn’t think I needed or wanted to book with a travel agent, but I was wrong

Katherine Masters in Parga © Katherine Masters — Katherine on Valtos Beach, with Parga Castle behind © Katherine Masters

Stories of things going wrong are our bread and butter in the travel trade media. Agent saves clients’ wedding from disaster! Agents work through the night repatriating clients! Agent rescues client’s teddy from sinking sightseeing boat!

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