The line welcomed around 1,300 agents onto its newest ship, Brilliant Lady, in Portsmouth during a dedicated First Mates Day on Tuesday (19 August).
Speaking during a panel discussion, chief marketing officer Nathan Rosenberg admitted mistakes had been made since Virgin Voyages started operating four years ago, but stressed any misconceptions about the brand had disappeared as it "stabilised" its market position.
"We entered [the cruise sector] at a crazy time in the world," he said. "We have made some missteps along the way. We’ve screwed up a lot. We’re focused on being better every day. We’re are human after all. Without our First Mates [agents] we would not be here."
