Tech supplier Vertical Systems has used lockdown to develop a whole suite of new products for travel agents. Abra Dunsby speaks to managing director Chris North to find out more
While some travel and tech businesses have gone into a form of hibernation to try to survive the current crisis, tech supplier Vertical Systems has instead used the lockdown period as an opportunity to ramp up its services, development and innovation.
The company’s new suite of tools were all devised with travel professionals’ changing needs in mind, explains managing director Chris North. “We had discussions with key partners and asked them what they need in their businesses right now,” he says.
The results mark a “complete change in focus and energy for Vertical Systems”, a company that is traditionally known for its back office system, Tarsc.
“The new tools help agents to develop their front and middle office and create a more efficient back office,” North explains. He adds that a main USP is the ability for the new tools to offer “personalised automation”, which is now more important than ever for agents to utilise to stand out from the crowd and regain consumer trust.
Here we highlight some of the company’s new tools and explain how travel professionals can make the most of them.