The Gold Medal and Travel 2 chief explains how gut instinct and inclusiveness can help hire and retain the best staff.
Recruiting the right person for the job – and ensuring they stay with you – is vital to business success.
In the old days, a job description was called a ten-liner – it was much looser then. Now you’ve got to be very clear of what’s expected of the candidate and what skillsets and experience are needed.
Create a formalised structure. Consider a series of joined-up interviews with several people in the room who’ll get to know the candidate.
We typically do two to three interviews, often with different people.
If it’s a job that requires system skills, for example, we’ll all ask questions on the subject in different ways and then compare notes afterwards.
We steer clear of panel interviews – some firms like the intimidation tactic but I think it’s old-fashioned.
Candidate personality is also important. If they’re going to be selling holidays, they’ll need to be warm and
easy to get on with.