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Agents urged to set out clear brand strategy

Luxury
April Hutchinson
4 April 2019

Luxury travel advisors need to work harder to create more distinctive brands for themselves, delegates were told at the annual Traveller Made conference.

Quentin Desurmont, founder and chief executive of Traveller Made

“Chanel forbids suppliers to be at the forefront, or to reveal they even work with the brand – it has only to be Chanel. We look like outlets when all we do is list the badges of other companies we work with,” Traveller Made’s founder and chief executive Quentin Desurmont said at The Essence of Luxury Travel.


He added agents also needed to mimic the traits of leading luxury brands in order to ensure they stood a chance of being taken seriously by high-end customers.


“When you buy Louboutins, you don’t just buy a pair of shoes; you buy the dream around it. You have to have the emotional element around what you buy,” he said.