The agency chain said its financials were also impaired by the ban on credit and debit card surcharging under the EU’s new Payment Services Directive, which came into effect in January 2018.
Its reduced profit, down from £2.9 million in 2017, came despite a 6.6% growth in revenue, up from £300 million to £320 million.
President Jacqueline Dobson said the increase had been driven by expansion and refurbishment of the Barrhead store network, and the development of new franchises – Managed Service Travel Partners – under its Brilliant Travel division.
