Chief executive Steve Byrne said TCs are already using the platform and support provided by the company in less traditional ways, and that flexibility will be key to meeting its £1 billion turnover target.
“To scale a business, you have to avoid trying to control how it operates,” he told TTG.
“The people closest to the customer must be empowered to make the decisions about what’s best for them and for the customer.
“That might mean being a sole trader working from home, but it might mean employing a team, having a partner, or even winning business and passing it on to someone else,” he said.
