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CAA calls on more airlines to sign up to alternative dispute resolution schemes

Air
Jennifer Morris
27 December 2017

The CAA has listed the airlines which have not signed up to its alternative dispute resolution (ADR) schemes.

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It lists Jet2.com, Aer Lingus and Emirates as having not signed up to the initiative, which it describes as “ensuring passengers get access to an independent complaints service”.

Since its launch in 2016, 35 airlines have signed up to ADR, including most recently Norwegian, which signed up in December 2017, meaning almost 80% of passenger journeys in and out of the UK are now covered by the initiative.