Skip to main content

CAA settles 90% of Thomas Cook Atol refund claims

Atol
James Chapple
24 December 2019

The CAA says it has settled 90% of claims for refunds made under the Atol scheme following the collapse of Thomas Cook, paying out £290 million to date.

Five former Thomas Cook employees will share redundancy payments totalling more than £20,000

Cook is travel's oldest and most iconic brand, dating back to 1841

Some 300,000 claims have now been processed since the process got under way on 7 October, a fortnight after Cook was liquidated. The CAA says work to refund affected passengers will continue over Christmas and into the New Year period.


Claims continue to be submitted, and the CAA has urged any Cook customers yet to make a claim to do so as soon as possible.


The CAA says some valid claims have taken longer to process due to their complexity, while others have required additional information from customers.


CAA chief executive Richard Moriarty said the operation was the largest in the history of the Atol scheme.