The operator now offers the Classic Commitment, with full cash refunds if the customer’s holiday cannot be provided, plus no amendment fees on changes to holiday plans.
Director of agency sales and marketing Si Morris-Green said: “We are making commitments on amendment fees, refunds and Covid-compliancy; basically bringing what we have been doing throughout the crisis to the fore, giving customers the confidence that they need in order to book now.”
The Classic Commitment is available on “selected” current live bookings and all new bookings from 1 February 2021.
Morris-Green said the promise was designed to instil confidence in consumers.
