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Consumers keen to book through specialist agents and operators

Luxury
Rob Gill
4 March 2021

Consumers are planning to book their overseas holidays through a specialist travel company or agent, according to research from Experience Travel Group and Aito.

Experience Travel Group's Sam Clark said the survey was "positive news" for the trade

The study of more than 20,000 responses from consumers found 79% were planning to book with a specialist operator or agent over the next 12 months, as they look for “assurances before embarking on overseas holidays”.

Another positive sign for the industry was that more than a quarter of consumers plan on taking more holidays in 2021 than they did before the Covid-19 pandemic, with 23% also expecting to spend more on their main holiday and only 6% saying they would be spending less.