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Cook trade team thank agents for loyalty during hard times

Operators
Jennifer Morris
4 October 2019

Following the collapse of Thomas Cook, former Cook national sales manager Kevin Gaddes and trade partnership manager Katrina Latimer wrote to agents – via TTG – to thank them for their support over the years. This was their message to the trade:

‘Your messages have kept us positive and smiling’

Dear trade partners,

We would like to say a huge thank you for the support we have received over the past week.

Your messages have kept us positive and smiling, even though your personal business will have suffered greatly.

It’s been a difficult and challenging few years at Thomas Cook, but despite many profit warnings and other issues, support and enthusiasm never fell away from our trade partners.

Over the years, there have been some tough decisions we’ve had to relay to our trade partners, including the closure of the Viewdata system, the lack of brochures and the very difficult loss of price parity.