CAA apologises for ‘combining’ Cook repatriation flights

Nearly 130,000 of the more than 150,000 Cook passengers left stranded overseas following the operator’s collapse last Monday (23 September) have now been returned home.

Coordinated by the CAA, Operation Matterhorn, the UK’s largest peacetime repatriation programme, has so far operated more than 600 flights.

However, CAA chief executive Richard Moriarty said on Thursday (3 October) that after 10 days “round-the-clock” work, the authority had now been forced to combine more Cook flights into single CAA flights using larger aircraft.

“The CAA continues to work round the clock to deliver our two-week flying programme to bring more than 150,000 people back to the UK,” said Moriarty. “At the same time, we are focused on refunding the 360,000 ATOL-protected future bookings as quickly as possible.

“With just four days until the end of our flight programme and 19,000 people left to bring back to the UK, we are beginning to combine more Thomas Cook flights into single CAA flights.

“We are sorry that, for some passengers, this means they will not arrive at the UK airport they had originally booked to return to. For these flights, the CAA will be on hand when they land to help them with their onward journeys.”