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Experience Travel Group to offer Covid client guarantee

Operators
Gary Noakes
10 June 2020

Asia specialist Experience Travel Group is claiming an industry first with a Covid-19 cancellation guarantee.

 

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The operator is offering no quibble cancellation until the date of travel plus a £1,000 voucher per booking to be used on future purchases.

ETG said the guarantee enabled would-be travellers to book in confidence and removed any insurance cover issues relating to Covid-19.

Sam Clark, co-founder and managing director of Experience Travel Group, said: “We are running this while the insurance market is not working.” 

He said travel insurance companies were not providing cover should clients need to cancel plans if they contract coronavirus or are prevented from boarding flights for a Covid-19 related health issue.