Hays Travel defends recruitment drive for former Cook stores

The UK’s largest independent agency chain has brought onboard 2,329 ex-Cook agents since taking on the defunct brand’s 555-store retail estate on 9 October.

But just under a fortnight ago, Hays Travel began to recruit from outside the Cook pool – with 206 additional staff employed as of 7 November – “about 75% of which are retail staff”, according to Hays.

Several agency bosses contacted TTG claiming Hays Travel had appealed to their staff – including recently recruited ex-Cook employees – to make the switch.

Hays told TTG Hays Travel had been recruiting exclusively from former Cook workers up until 30 October, but could not rely on filling its vacancies in the same manner with 451 former Cook branches now trading.

“We feel we’ve been very fair in how we’ve gone about things, but we can’t afford to be caught short, and need to make sure our shops aren’t understaffed when we come into January,” said Hays.