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Deadline extended for return of Thomas Cook pipeline money

Atol
Tom Parry
7 November 2019

Agents with Thomas Cook bookings have been handed an extended deadline to return pipeline money – but no commission will be recovered from the funds, the CAA has confirmed.

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Travel consultants were advised by the authority at the time of Cook’s collapse on 23 September to hold onto pipeline cash which had not yet been passed on.

A claims service was launched on 7 October and the CAA’s Atol team began refunding Cook customers “in order to avoid any delays” to the process, the CAA said.

With the claims process under way, pipeline monies must now be returned to the Air Travel Trust (ATT) by 31 January 2020.