Skip to main content

Thomas Cook ‘ploughed on with legacy model for too long’

Government
Gary Noakes
23 September 2019

The almost baffling detail of Thomas Cook’s financial woes over the last few weeks masked much deeper factors that led to its demise.

A new website has been set up to support Cook staff find new jobs

As any airline boss will tell you, a legacy business model presents major hurdles and is ultimately one that’s not sustainable without significant changes and cost cutting.

Cook ploughed on with its own legacy model for too long. A 178-year history sadly counts for nothing if you don’t prepare for the future.

The old formula of mass market tour operation, airline and retail network no longer works if it’s just offering a product that’s easily self-booked elsewhere and too similar to competitors’ products with much higher overheads.