Last spring, ministers had promised to give the CAA enforcement power to compel carriers to refund consumers who had booked directly and who could not legally travel because of Covid restrictions. These consumers were not legally entitled to a refund as the flight was not cancelled.
No new powers to enforce Covid air ticket refunds – minister
Business
Gary Noakes
27 September 2021
The government appears to have reversed its promise to give the CAA powers to force airlines to refund clients for flights they could not legally take during lockdown.
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