In recent months, we’ve seen demand rapidly grow. Our customers were among the first to be vaccinated and, as confidence in travel grows, so do the call volumes coming into our contact centre.

For example, in April we saw a 127% increase in the volume of calls to our holidays team in the week following the government’s announcement on the resumption of international travel. At much the same time, we saw our cruise call volumes increase by 110%.


I’m sure you can imagine that this has put pressure on our call centres, so I’d like to thank you for your patience as I know there have been some delays in getting through.

I’m very pleased to say that should no longer be an issue, as we’re now recruiting for both our holidays and cruise contact centres and already have 17 new starters taking to the phones as I write this.

We’re also continuously looking for ways to improve our online offering to save you having to call us to make new bookings. If you haven’t already, I’d urge you to visit sagaagents.co.uk and register – it’s a fantastic tool that will save you time spent on the phone. And thanks again for your ongoing support.

Dave Johncock is head of cruise sales and service at Saga

Brought to you in partnership with Saga: sagaagents.co.uk