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Steigenberger pledges to ‘increase quality control’ after Cook deaths

Hotels
James Chapple
13 September 2018

The owner of the hotel in Egypt where two Thomas Cook holidaymakers “died of E. coli” has pledged to “increase quality control” following their deaths - but says it cannot yet be confirmed they contracted the infection at the hotel where they were staying.

Cook: Customer wellbeing 'of paramount importance'

Steigenberger AG, owner of the Steigenberger Aqua Magic hotel in Hurghada, said the findings of an investigation into the deaths of Cook agent Susan Cooper and husband John “did not match the stringent quality and safety standards” it expects of its hotels.


Egypt’s general prosecutor, Nabil Sabek, said on Wednesday the Coopers died after contracting E. coli last month.