TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
Search
User Menu
Remember me

New to TTG?

Hello! You are viewing your 1 free guest article this week


Please log in or join now for free, immediate and unlimited access to our award-winning online content. Find out more...

Join us
Already a member? Log in here

'Findings do not match our quality and safety standards'

'Findings do not match our quality and safety standards'

Thomas Willms, chief executive of Steigenberger AG Hotels, said he was “deeply saddened and concerned” by what had happened at the Aqua Magic hotel in Hurghada and offered the Coopers’ family his “heartfelt condolences”.


“The findings of the autopsy do not match the stringent quality and safety standards that apply to all Steigenberger Hotels,” said Willms.


He said the group had already “increased measurements and quality checks” at its hotels “to prevent such a tragic event being repeated”.


“These actions are in addition to the constant investigations and quality checks which Steigenberger does in all hotels,” said Willms. “Guidelines and safety specifications for all franchise hotels will be reviewed and updated where necessary.


“Since we haven’t seen the full report of the prosecutor yet and considering the fact controls and examinations at Aqua Magic hotel are ongoing, we cannot confirm the family was infected through food consumed on the hotel premises.”


Willms added he would personally oversee all efforts to ensure Steigenberger hotels are safe: “This is an area in which I am not prepared to make any compromises,” said Willms.


He stressed the group was conducting “intense discussions about our future relationship with our operating partners” and called for complete transparency over any future tests and investigations.


A Cook spokesperson said: “Thomas Cook notes the announcement by the Egyptian prosecutor on the results of the autopsies of John and Susan Cooper following their deaths at the Steigenberger Aqua Magic hotel in Hurghada on August 21, 2018. We have not yet seen the full report and we will need time for our own experts to review it.


“We are deeply saddened by the tragic deaths of John and Susan Cooper. We will continue to offer every support to their daughter Kelly and the rest of their family.”

Our Next Events

Luxpo London

Luxpo London

TTG New to Cruise Festival

TTG New to Cruise Festival

TTG Luxury Travel Awards

TTG Luxury Travel Awards

TTG Top 50 Travel Agencies

TTG Top 50 Travel Agencies

TTG Travel Awards

TTG Travel Awards

TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: New Bridge Street House, 30-34 New Bridge Street, London EC4V 6BJ