The government’s Aviation Accessibility Task and Finish Group, which was set up last November and is led by the former Paralympian and accessibility campaigner, has recommended 19 “key actions” to airlines, airports and the CAA to improve disabled accessibility when travelling through airports and while onboard flights.
“This report is the next critical step in making air travel more inclusive for disabled people," said Grey-Thompson. "I’m grateful for the commitment the industry has shown to making change and breaking down barriers in aviation for everyone, bringing freedom to travel, whether for leisure or work, and to connect with friends and family.
"We know there’s more work to be done, and I look forward to seeing these recommendations turned into action which truly puts accessibility at the heart of aviation.”
Among the recommendations are that disability awareness training – developed with input from disabled people themselves – should be introduced across all aviation roles, including airline crew, assistance providers, ground services, security and hospitality staff.
Clearer passenger information is also highlighted as a necessity, including how passengers can request and book assistance. Information should also include where to locate airport support services – plus more detailed guidance on how mobility aids will be transported throughout the journey.
The taskforce also said passengers should have easy access “to transparent and straightforward information on complaints procedures”.
The CAA’s role was also examined, with the panel recommending it strengthen its existing oversight such as its annual report on how airports are performing against their legal obligations towards the disabled. This year’s report showed most airports rated "Good" or "Very Good", with three requiring improvement.
Transport secretary Heidi Alexander added: “Everyone should be able to travel with dignity and be respected at every stage of their journeys including disabled passengers. That’s why we established this group in November last year, and I welcome this report’s findings which will clear the runway for greater accessibility in aviation.
“I know industry is working hard to make services more inclusive for all and I look forward to seeing these proposals becoming a reality with the support of the group. Now is the time for action and to make a real difference so that people can travel with confidence.”
