The app ensures that multiple airlines, stakeholders and thousands of staff are in tune with the "common truth" across the airport campus, according to maker AirportLabs. "It brings a fragmented airport workforce together, fosters data sharing culture and instils a sense of competition – which all help to improve service for passengers," it added.
The Gatwick airport “Community app” - launched in 2016 and conceptualised by Gatwick for the airport industry - has just been shortlisted for seven national awards:
Three Lloyds Bank National Business Awards, with the results announced on November 14, 2017: Innovations Award, Business Enabler Award and Customer Focus award.
And for four Digital Impact Awards, with the results announced on October 17, 2017: Best Corporate app; Best Use of Mobile and Portable Devices; Best Use of Digital by Sector – transport and logistics; and Best Community Development.
Gatwick staff make up 25% of the current 10,000 users at the airport, with the remaining staff working for other entities on the airport campus including airlines, ground handlers, retailers, tenants, police and immigration services. Most staff have downloaded the app on their personal smartphones.
Gatwick devised the app with AirportLabs. From the outset, it was designed and built as a digital platform which can be used by multiple airports.
Cathal Corcoran, chief information officer, Gatwick airport, said: “Gatwick is among the top five airports in the world, when it comes to technology innovation. The Airport “Community app” is one of the ideas we have pioneered for the wider airport industry and it has become a great success. The app helps us to keep the entire workforce on campus in tune with the airport. About 10,000 employees from 250 entities use the app at Gatwick. I am delighted to hear that Gatwick has been shortlisted for these awards and look forward to hearing the final results.”
Twelve other airports have also adopted the smart phone-based digital platform, including Edinburgh, Bristol and Milan airports. David Gammie, IT director at Edinburgh airport, said: “Seeing the success of the Community app deployment by Gatwick, we implemented it at Edinburgh in the summer of 2016. The app has quickly become the primary channel for cross campus communication. Edinburgh has then introduced additional functionality such as fault reporting and real time security queue times on the Community app, which is now available for other airports. This illustrates the value of collaboration among airports on multi-airport platforms”.
Find out more about the app below.