Hays called on several of its senior leaders, including chair Dame Irene Hays, chief operating officer Jonathon Woodall-Johnston and director of strategy Lisa McAuley, to set the scene and provide tips and inspiration to help members navigate the tough trading environment.
So from Hays Travel’s plans to transition to a more diverse – and profitable – product mix to how agents can future-proof their businesses through strategic thinking, here are TTG’s three main takeaways from Monday’s day-long event (31 March).
