The Manchester-based business made a record £578 million in sales (total transaction value) between November 2017 and October 2018, while turnover rose from £217 million to £262 million – its 13th consecutive year of double-digit growth.
Travel Counsellors has continued this momentum into the current financial year with a record-breaking month for sales in January including taking £5.1 million in bookings during a single day on 31 January.
Its business travel arm, Travel Counsellors for Business, also saw revenue rise by 18% during the last financial year and now represents a quarter of its total income.
The company, which is now owned by private equity firm Vitruvian Partners, said it had invested £7 million in technology to improve its Phenix online booking platform for its 1,800 homeworkers around the world.
Steve Byrne, chief executive of Travel Counsellors, said: “Despite current uncertainties in the market, these results demonstrate an increasing consumer appetite for bespoke travel experiences, designed and delivered by an expert advisor who takes time to get to know them personally and is available 24/7 if required.
“They also point to how important 100% guaranteed financial protection is for consumers, allowing them to rest assured their money is safe at all times.”
