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'Travel's new power couple' bringing domestic bliss to the shop floor

London
Harry Kemble
19 August 2025

Claire and James Smith’s romance was an unlikely one – so how are they making things work now that they’re also working together at Coconut Travel? The couple share their story, and their secrets, with Harry Kemble

Claire and James Smith, Coconut Travel, Blackhall Colliery

Claire Smith launched Coconut Travel as a homeworker in 2021 before jumping onto the high street three months later

Travel agent Claire Coatman had never been to Notting Hill Carnival before, but she didn’t leave her new friend – Jetset senior reservations agent James Smith – waiting long for an answer when he invited her to Europe’s biggest street party.

In the weeks leading up to the bash, the pair had become acquainted talking through the various quotes Claire had to send to her clients. James, though, wanted to move the conversation on. So that summer, back in 2014, a slight unconventional friendship developed between Claire and James.