Virgin Atlantic has bolstered its flexible booking policy, offering free date and flight changes on all new bookings – and extended its rebooking window to 30 April 2023.
The update means customers making a new booking for travel up to 30 April 2022, or those with a cancelled flight up to 31 August 2021, can make as many changes as necessary free of charge.
Changes include travel dates, departure airport and destination; customers will also get one free name change.
Virgin’s new policy also applies to customers who have an open ticket booked with credit owing to previous disruption.
Customers will have to pay any price differences on new fares, but any cost of fare differences will be completed waived if their new travel takes place on or before 31 May 2021 – two months later than previously fixed.
Juha Jarvinen, Virgin Atlantic chief commercial officer, said: “We understand the difficulties Covid-19 and ongoing travel restrictions may pose to our customers, so in order to support them we have revised and simplified our policies.
"By further increasing flexibility, customers making new travel plans will enjoy unlimited opportunities to make free changes, all the way until 30 April 2023, offering greater peace of mind and enabling them to book future travel with confidence."
All Virgin Atlantic customers with existing bookings made up to and including 5 February 2021 also have the flexibility to reschedule their travel for a new travel date, up to and including 23 April 2023.
If their rebooked travel is between 1 June 2021 and 31 December 2022, any fare difference will be waived up to the value of £60 for economy, £120 for premium and £350 for upper.