Dante Labs has given a formal undertaking to review complaints from the summer and pay refunds to customers who tried to cancel or were sent test kits or results late.
The agreement with the Competition and Markets Authority also means Dante Labs, which has already refunded “thousands” of customers, must pay any outstanding refunds within 21 days.
Dante has pledged to:
- Advertise clear information about the services it provides, including the timeframes expected for test results to be delivered
- Ensure customers know their rights for cancellations and refunds
- Maintain a proper customer serv
