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'Westminster must realise travel faces a catastrophic future'

Government
Sophie Griffiths
10 August 2020

"We had already lost every penny of profit we could make for the year. We were working for nothing, trying to help people, but nobody cared.”

The inbound industry is appealing to the government to provide emergency funding after suffering a wave of cancellations

These are the sobering words of Janette Healey, owner of Essex-based agency The Travel Boutique, who despite a successful 30-year career decided to leave the industry she had once loved after becoming weary of being “screamed at in the street”.

Healey’s story is heartbreaking. But more tragic still is that her experience is not unique.

Her words could be those of any one of the thousands of people working in travel who have struggled through the past few months, having to issue refunds with no money coming in.