The dossier features 25 first-hand accounts of the difficulties travellers have faced in recent months as travel rebounds from the Covid crisis, with more than 40,000 people having already signed Which?’s petition to the new transport secretary calling for reforms "that put passengers first".
Writing to Trevelyan, Which? said her top priority must be to press ahead with plans to give the CAA stronger regulatory powers to sanction airlines when they fail to meet their obligations to passengers.
